TEL +44 (0) 1752 334933 Tackle for the Real World 
Rod Care
Customer Service Policy 
 
We pride ourselves on our exceptional Customer Services. 
 
We are delighted to hear from customers and should you require any help, advice or technical information on any Snowbee products, please telephone, fax or e-mail us, see our contact us section for further details. Alternatively, you might like to check out the Frequently Asked Questions section of our website. 
 
The Snowbee Team includes fly fishermen and experts on all product lines. They will be able to answer any query you may have. 
 
Whilst it is always a pleasure to hear from satisfied customers, we also welcome any comments, suggestions or criticism. It is only through customer feedback that we can continue to improve our product range. 
 
Returns Policy 
 
All Snowbee products are covered by our 12 month warranty. During this period if any manufacturing or material fault develops, the item will be replaced, or repaired (at our discretion) without question. 
 
Please note however, that particularly in the case of Waders and footwear, this warranty does not cover accidental damage, punctures, fair wear and tear or seam damage caused by incorrect choice of size. The Snowbee Warranty does not include the commercial use of any item. 
 
In the unlikely event that a problem develops on a Snowbee product, you should first contact the retailer who supplied the goods. 
 
Should it be necessary to return the goods to us direct for inspection, a receipt or proof of purchase must be enclosed. We regret that we are unable to deal with any returns without such proof of purchase. 
 
Please note that under EU Health and Safety regulations, our staff are not permitted to handle dirty or wet items of clothing or footwear. 
 
To avoid disappointment, delays and additional costs, please ensure that any items returned are in a clean, dry condition. 
Rod Lifetime Guarantee Terms & Conditions 
 
Fly Rod Breakages & Rod Care 
 
Whilst all Snowbee Rods are covered by our Original Purchaser Lifetime Guarantee, a rod breakage inevitably results in additional cost and inconvenience for the owner. 
 
Contrary to popular belief carbon fibre rods rarely break as a result of the natural flexing forces during fly casting. In most cases rods break during casting because the caster 'overloads' the rod flex or, the graphite structure is damaged by impact, crushing, etc prior to casting. 
 
To help reduce rod breakage, we offer the following Hints and Tips. 
 
Rods are designed to cast lines that weigh only a few grams. Even when playing a fish 'hard,' with the rod in the normal full-flex position, the amount of energy transferred to the fly still equates to just a few ounces…..  
Avoid Rod Flex 'Overload' 
 
Never - Lift fish out of the water with the rod - Support the weight of the fish using a net or wet hands. 
Never - Use a fly line that is more than one line weight heavier than the rods AFTM rating. 
Never - Jerk the rod to pull flies from rocks & trees - Place the rod in a safe area and pull only on the fly line. Take care to look away when pulling at flies. 
Never - Support the weight of the rod by the tip section. Never - Pull line from the reel, through the rod tip, with the reel drag set to the 'full-on' position. When threading lines, place the butt of the rod on the ground and support the rod in the mid- section. 
Never - Walk with the rod tip pointing forwards - Always hold the rod with the tip pointing backwards. 
Never - Use the rod tip to remove flies from trees. Use a 'hook and cord' that you can 'loft' on a long pole. 
Never - Lean rods against an open car door or boot - someone is bound to close the door on it. 
Never - Place rods on the ground - someone will stand on it. 
 
Avoid Fly Impact Damage 
 
During fly casting, flies move through the air at speeds in excess of 80mph. Imagine the forces exerted at the moment of impact of a 3mm diameter Gold-head hitting the 2mm diameter tip of a modern Carbon Fly Rod - there's really no contest. If the rod tip doesn't shatter on impact it will certainly suffer internal fractures which generally result in the tip snapping the next time it comes under load. 
 
In most cases this situation can be avoided by preventing the fly from travelling too close to the rod tip. 
 
Here are a few tips for casting heavily weighted flies: Only cast lines, with the correct flies, the distances the rod is designed for. When fishing in rivers, to avoid catching branches, use a Side or Spey cast instead of an Overhead cast. Avoid casting very tight loops - Increasing the length of the casting stroke, will open the loop. Tilt the rod 'out', over the casting arm and make a slightly circular cast with the rod tip - Be aware that by tilting the rod tip you will also lower the back-cast. Double Hauling will increase line speed and fly speed - Stay in control. When not in use, store the rod in a rod tube. 
 
Double Handed 'Spey' Rods Spey-Casting involves a circular casting motion that may cause rod joints to gradually come apart. We strongly recommend that you tape all joints prior to use. 
 
Original Purchaser Lifetime Guarantee 
For Peace of Mind, Snowbee Fly and Spinning Rods come with an Original Purchaser Lifetime Guarantee. 
 
This guarantee is limited to the Original Purchaser and is not Transferable to future owners. In order to implement this guarantee, the purchase and details of the purchaser, must be registered with Snowbee (UK) Ltd., or their appointed agent, in the country of purchase. 
 
If, during the lifetime of the original purchaser, the rod should break, or fail, for whatever reason, simply return the rod, along with a Handling and Postage fee of £25.00. 
 
If this should occur within the first 12 months from the date of purchase and if, in the opinion of Snowbee (UK) Ltd., or their appointed agent, the failure is due to manufacturing faults or material defects, then our normal manufacturers guarantee will apply and the handling postage fee of £25.00 will be returned. This decision is at the discretion of Snowbee (UK) Ltd., or its appointed agents. Snowbee (UK) Ltd., reserve the right to amend the handling / postage fee in line with inflation. 
 
This guarantee is in addition to your Statutory Rights.